Now a days VOICE BASED CALL CENTERS brings beigest job opportunity in our life. So now try to find out what is VOICE BASED CALL CENTERS and how its work. This VOICE BASED CALL CENTERS divided in to two parts
1, INBOUND
And
2, OUTBOUND
So what is inbound and what is outbound, what service they provide.
These are the two types of call centers, which are providing biggest job market in this world. People only need to know good English, which is neutral Accent. No MTI problem (mother tongue influence) & computer knowledge. Another new up coming call centre is domestic or home based call centers. This type of Call centre is new so if u grabs this market then your life will change.Lot of MNC company only want good 24/7/365 days service .Its does not important for them whether you are doing this service from home or office. They want good service form u .So try to find out those domestic or home based call center. With help of internet u can find them.
INBOUND CALL CENTERS
Its operate mainly to receive call and take necessary action in response to calls .Its works with a very simple EPBX type equipped with facility like IVR (Interactive Voice Response) PC based with CTI (Computer to Tele phone Interface) links or Web integrated.
Its mainly work on tale marketing, sales & customer service in 24 hours in a day. With full time in-house IT/MIS staff, they deliver full telemarketing data to their customer. Call centers also provide particular software so that their staff do not manually key in the company information. Main thing with this inbound call centers is call never get unanswered.
Work of Inbound Call Canters: -
24/7/365 days service
Order Taking
Customer Service
Up-Selling/Cross-Selling
Internet Sales & Order Entry
Troubles Shooting For Products & Service
Data based Management
OUTBOUND CALL CENTERS:-
The Outbound call centers mainly act as Tele marketing .U can say its a selling arm of a company .In this Outbound Call Centers U have to make call to the prospective clients to offer product trials, promoting Products or events.
Major activities of an Outbound call centre can be categorized as follows:-
Appointment setting
Lead Generation
Phone Sales
List Cleaning/Database Update
Marketing Research
Direct mail Follow -Up
And any other B2B application
Friday, January 28, 2011
Type Of BPO
Business Process Outsourcing made total change in our job world. Late us see what change it has made in job world, before that try to find out what is Business Process Outsourcing?
Business Process Outsourcing means contracting out of non-core business processes of a company /organization to an outside company/organization .Now a days this outside company/organization are creating lot of jobs for us. So what is this outside company/organization, which is holding the main key in our job world?
This outside company/organization is the BPO companies, which are categories in to two parts:
1, Voice Based (Call Centers & Telemarketing)
2, Data Based (Back Office)
VOICE BASED :-
Voice based call center is an office that makes outgoing telephone calls to customers (Tele marketing). Such an office, which may also respond to letters, faxes, emails and similar written correspondence. It has got several parts likes....
• Help Desks
• Customer Service Centers
This Voice Based call center is divided in to two parts
1, Inbound Call Centers
2, Outbound Call Centers
At present this Voice Based Call Centers is holding the main key in our job world. Those Inbound and Outbound Call Centers are creating lot of job Opportunity for young people .A person how is good in English can earn hand sum money. Now a day Home Based Call centers is also coming. Mainly this type of project are based on back office work which is just like u your normal data entry work can do this type of project from your home .M N C company are providing this facility just to get better service .If u got this type of home based project then its a really life time opportunity for u it will change your life .So try to find out those HOME BASED CALL CENTRES...
Now try to find out what services they are providing
1, Customer Support
2, Operator Services
3, Directory Assistance
4, Multilingual Customer Support
5, Credit Card Service
6, Interactive Voice Responses
7, Web - Based Services
Business Process Outsourcing means contracting out of non-core business processes of a company /organization to an outside company/organization .Now a days this outside company/organization are creating lot of jobs for us. So what is this outside company/organization, which is holding the main key in our job world?
This outside company/organization is the BPO companies, which are categories in to two parts:
1, Voice Based (Call Centers & Telemarketing)
2, Data Based (Back Office)
VOICE BASED :-
Voice based call center is an office that makes outgoing telephone calls to customers (Tele marketing). Such an office, which may also respond to letters, faxes, emails and similar written correspondence. It has got several parts likes....
• Help Desks
• Customer Service Centers
This Voice Based call center is divided in to two parts
1, Inbound Call Centers
2, Outbound Call Centers
At present this Voice Based Call Centers is holding the main key in our job world. Those Inbound and Outbound Call Centers are creating lot of job Opportunity for young people .A person how is good in English can earn hand sum money. Now a day Home Based Call centers is also coming. Mainly this type of project are based on back office work which is just like u your normal data entry work can do this type of project from your home .M N C company are providing this facility just to get better service .If u got this type of home based project then its a really life time opportunity for u it will change your life .So try to find out those HOME BASED CALL CENTRES...
Now try to find out what services they are providing
1, Customer Support
2, Operator Services
3, Directory Assistance
4, Multilingual Customer Support
5, Credit Card Service
6, Interactive Voice Responses
7, Web - Based Services
Outbound Call Center
If you are considering the use of an outbound call center, u should know what type of project s are available. At present there are lots of competitions in CAS of home-based call center. So it’s very important to find out proper suitable project for Ur home based Call Center. So let us find out what types of project are available for home based Call Center.
1. Outbound Call Center - Lead Generation
2. Outbound Call Center - Appointment Setting
3. Outbound Call Center - Data Collection
4. Outbound Call Center - Sales program
Outbound Call Center - Lead Generation: -
In this type of call center project u have to makes call to your customers regarding sells or service. So your main motto is to convince your customers for particular sells or service so that customer will go for those sells or service. This is called lead generation. This type of call center project can be completely done from home based. Outsource Company will provide all important info of their product so that u will able to convince there customer, & this types project mainly work with a commotion based.
Outbound Call Center - Appointment Setting: -
These types of call center project are mainly work with B2B field. So in this field u have to be perfect. U has to set a proper appointment for real business growth. This is completely business-to-business working field.
Outbound Call Center - Sales program
This is most common call center project available for home-based call center. At present lot of people are working with this project. In this project u have to make call for selling. It may be banking product or other product. But there is lots of banking project available in this field & main thing it’s a completely home based project.
1. Outbound Call Center - Lead Generation
2. Outbound Call Center - Appointment Setting
3. Outbound Call Center - Data Collection
4. Outbound Call Center - Sales program
Outbound Call Center - Lead Generation: -
In this type of call center project u have to makes call to your customers regarding sells or service. So your main motto is to convince your customers for particular sells or service so that customer will go for those sells or service. This is called lead generation. This type of call center project can be completely done from home based. Outsource Company will provide all important info of their product so that u will able to convince there customer, & this types project mainly work with a commotion based.
Outbound Call Center - Appointment Setting: -
These types of call center project are mainly work with B2B field. So in this field u have to be perfect. U has to set a proper appointment for real business growth. This is completely business-to-business working field.
Outbound Call Center - Sales program
This is most common call center project available for home-based call center. At present lot of people are working with this project. In this project u have to make call for selling. It may be banking product or other product. But there is lots of banking project available in this field & main thing it’s a completely home based project.
Call Centres
In bound call centers are divided in to two parts. It’s based on there working principal. Two parts are
1, handling queries
2, handling transactions
Handling queries: -
This type of in-bound call centre focus on answering queries from customers. Those queries may be a wide spectrum of subjects or very simple requests or common questions likes fees and charges. These types of call centers can be done from home based. Call centre staff have to answers call based on knowledge of figures, policies and guidelines. So from home-based call centers u can answers those calls. A computer with internet-based technology will provide all the important information regarding customer so that from a home based call center people can handle their customer.
Handling Transactions: -
This is the most important part of a call centre & mainly this type of call centre cannot be done from home. Handling transactions need lot of technical support. So from home based with a customer care professional type of work cannot be done. Main works of this type of call centre are bill & funds to be transferred between accounts. Call centre staff will use one, or a number of, complex front-end systems to record these transactions. So this type of technical set up cannot be done from home based. This type of call center needs latest technology.
1, handling queries
2, handling transactions
Handling queries: -
This type of in-bound call centre focus on answering queries from customers. Those queries may be a wide spectrum of subjects or very simple requests or common questions likes fees and charges. These types of call centers can be done from home based. Call centre staff have to answers call based on knowledge of figures, policies and guidelines. So from home-based call centers u can answers those calls. A computer with internet-based technology will provide all the important information regarding customer so that from a home based call center people can handle their customer.
Handling Transactions: -
This is the most important part of a call centre & mainly this type of call centre cannot be done from home. Handling transactions need lot of technical support. So from home based with a customer care professional type of work cannot be done. Main works of this type of call centre are bill & funds to be transferred between accounts. Call centre staff will use one, or a number of, complex front-end systems to record these transactions. So this type of technical set up cannot be done from home based. This type of call center needs latest technology.
B P O
Major MNC Company in US, UK or in Europe is outsourcing their back office job to a bpo company in a cost saving way. That’s why this industry creating lot of job market now a days. Back office job mainly based on company payroll or customers service Etc .The growth of internet and on line connectivity has made this type of customer service possible .due to this internet u can do those customer support from a remote location.
Types of Back Office Services
Administration: -
• Tax Processing
• Claims Processing
• Asset Management
• Transcription
• Document Management
• Other administration
Finance: -
• Billing services
• Accounting Transactions
• General Accounting
• Tax Consulting
• Risk Management
• Financial Management
HR (Human Resources): -
• Benefits Administration
• Education & Trading
• Recruiting & Staffing
• Pay roll Services
• Hiring Administration
• Records Management
• Other HR services
Types of Back Office Services
Administration: -
• Tax Processing
• Claims Processing
• Asset Management
• Transcription
• Document Management
• Other administration
Finance: -
• Billing services
• Accounting Transactions
• General Accounting
• Tax Consulting
• Risk Management
• Financial Management
HR (Human Resources): -
• Benefits Administration
• Education & Trading
• Recruiting & Staffing
• Pay roll Services
• Hiring Administration
• Records Management
• Other HR services
Skills
U needs few skills to work with a Call Center. One of them is Accent.
Accent: -
The word “Accent" refers to one way of pronouncing the words of any language. Different people of deference place speak deferent accent, & this is the main problem for a call centre. Mainly three types of accent are used in call center.
1, US Accent
2, UK Accent
3, Neutral Accent
US Accent: -it’s the way American normally speaks
UK accent: - it’s the way British speak
Neutral Accent: -suggest by the Dictionary its conventional English.
Cal Center normally prefers people with neutral accent. Most common Accent problem is MTI (Mother tongue influence).
MTI (Mother Tongue Influence):-
We use our mother tongue in most of the time in our day-by-day conversation. As result of this when we speak other language likes English our Mother tongue automatically creep in it. This is called MTI.
Example: - “what is u r good name?”
Word "good" is a MTI problem.
Suggested Way to Improve: -
Read English news paper, magazines or listen English news bulletined, song or watch English TV program like discovery channel, BBC news, CNN etc.
Accent: -
The word “Accent" refers to one way of pronouncing the words of any language. Different people of deference place speak deferent accent, & this is the main problem for a call centre. Mainly three types of accent are used in call center.
1, US Accent
2, UK Accent
3, Neutral Accent
US Accent: -it’s the way American normally speaks
UK accent: - it’s the way British speak
Neutral Accent: -suggest by the Dictionary its conventional English.
Cal Center normally prefers people with neutral accent. Most common Accent problem is MTI (Mother tongue influence).
MTI (Mother Tongue Influence):-
We use our mother tongue in most of the time in our day-by-day conversation. As result of this when we speak other language likes English our Mother tongue automatically creep in it. This is called MTI.
Example: - “what is u r good name?”
Word "good" is a MTI problem.
Suggested Way to Improve: -
Read English news paper, magazines or listen English news bulletined, song or watch English TV program like discovery channel, BBC news, CNN etc.
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