Now a days VOICE BASED CALL CENTERS brings beigest job opportunity in our life. So now try to find out what is VOICE BASED CALL CENTERS and how its work. This VOICE BASED CALL CENTERS divided in to two parts
1, INBOUND
And
2, OUTBOUND
So what is inbound and what is outbound, what service they provide.
These are the two types of call centers, which are providing biggest job market in this world. People only need to know good English, which is neutral Accent. No MTI problem (mother tongue influence) & computer knowledge. Another new up coming call centre is domestic or home based call centers. This type of Call centre is new so if u grabs this market then your life will change.Lot of MNC company only want good 24/7/365 days service .Its does not important for them whether you are doing this service from home or office. They want good service form u .So try to find out those domestic or home based call center. With help of internet u can find them.
INBOUND CALL CENTERS
Its operate mainly to receive call and take necessary action in response to calls .Its works with a very simple EPBX type equipped with facility like IVR (Interactive Voice Response) PC based with CTI (Computer to Tele phone Interface) links or Web integrated.
Its mainly work on tale marketing, sales & customer service in 24 hours in a day. With full time in-house IT/MIS staff, they deliver full telemarketing data to their customer. Call centers also provide particular software so that their staff do not manually key in the company information. Main thing with this inbound call centers is call never get unanswered.
Work of Inbound Call Canters: -
24/7/365 days service
Order Taking
Customer Service
Up-Selling/Cross-Selling
Internet Sales & Order Entry
Troubles Shooting For Products & Service
Data based Management
OUTBOUND CALL CENTERS:-
The Outbound call centers mainly act as Tele marketing .U can say its a selling arm of a company .In this Outbound Call Centers U have to make call to the prospective clients to offer product trials, promoting Products or events.
Major activities of an Outbound call centre can be categorized as follows:-
Appointment setting
Lead Generation
Phone Sales
List Cleaning/Database Update
Marketing Research
Direct mail Follow -Up
And any other B2B application
