Business Process Outsourcing made total change in our job world. Late us see what change it has made in job world, before that try to find out what is Business Process Outsourcing?
Business Process Outsourcing means contracting out of non-core business processes of a company /organization to an outside company/organization .Now a days this outside company/organization are creating lot of jobs for us. So what is this outside company/organization, which is holding the main key in our job world?
This outside company/organization is the BPO companies, which are categories in to two parts:
1, Voice Based (Call Centers & Telemarketing)
2, Data Based (Back Office)
VOICE BASED :-
Voice based call center is an office that makes outgoing telephone calls to customers (Tele marketing). Such an office, which may also respond to letters, faxes, emails and similar written correspondence. It has got several parts likes....
• Help Desks
• Customer Service Centers
This Voice Based call center is divided in to two parts
1, Inbound Call Centers
2, Outbound Call Centers
At present this Voice Based Call Centers is holding the main key in our job world. Those Inbound and Outbound Call Centers are creating lot of job Opportunity for young people .A person how is good in English can earn hand sum money. Now a day Home Based Call centers is also coming. Mainly this type of project are based on back office work which is just like u your normal data entry work can do this type of project from your home .M N C company are providing this facility just to get better service .If u got this type of home based project then its a really life time opportunity for u it will change your life .So try to find out those HOME BASED CALL CENTRES...
Now try to find out what services they are providing
1, Customer Support
2, Operator Services
3, Directory Assistance
4, Multilingual Customer Support
5, Credit Card Service
6, Interactive Voice Responses
7, Web - Based Services
